At Eternity Waterproofing Pte Ltd. (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy in compliance with the Personal Data Protection Act (“PDPA”). This policy outlines how we collect, use, disclose, and manage your personal data.

1. Personal Data

In this policy:

“Customer” refers to any individual who contacts us for information about our services or who has entered into a contract with us.
“Personal Data” means any information that identifies or can identify a person, either on its own or in combination with other information we have.

2. Types of Personal Data We Collect

We may collect personal data such as:

Identification details (e.g., NRIC number)
Contact information (e.g., address, email, phone number)
Demographic information (e.g., nationality, gender, date of birth)
Photographs and audio-visual data
Employment and financial information (e.g., credit card details, bank account numbers)

3. Collection, Use, and Disclosure of Personal Data

We collect personal data:

• Directly from you or through your authorised representative.
• Only when you are aware of and consent to the purposes of collection.

We use your personal data for purposes including:

• Providing and managing our services
• Verifying your identity
• Responding to inquiries, requests, and complaints
• Processing payments and transactions
• Sending marketing communications about our services
• Complying with legal and regulatory obligations
• Sharing with third parties as necessary to fulfil the above purposes

4. Withdrawal of Consent

You may withdraw your consent to the collection, use, and disclosure of your personal data at any time. To do so, please contact our Data Protection Officer in writing or via email. We will process your request within a reasonable timeframe and inform you of any implications for our services.

5. Access and Correction

You have the right to request access to or correction of your personal data held by us. Requests should be made in writing or via email to our Data Protection Officer. A fee may apply for access requests, and we will inform you of any charges before processing your request.

6. Data Protection Measures

We employ appropriate measures to safeguard your personal data from unauthorised access, disclosure, or misuse. This includes administrative, physical, and technical safeguards. However, no method of electronic storage or transmission over the internet is completely secure.

7. Accuracy of Data

We rely on you to provide accurate and complete personal data. Please inform us of any changes to your information to ensure it remains current.

8. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law. Once it is no longer needed, we will either delete or anonymise it.

9. International Transfers

While we generally keep your data within Singapore, if international transfers are necessary, we will ensure that your data receives protection equivalent to that provided under the PDPA.

10. Contact Us

For questions or feedback regarding our privacy practices, or to make any requests, please contact our Data Protection Officer at:

Address: Block 1 Yishun Street 23 #05-15, YS-One, Singapore 768441
Email: admin@eternity.com.sg
Phone: +65 6019 0747

Terms and Condition: https://www.eternity.com.sg/terms-conditions/ (Same content in the General Wateproofing. Create a unique one)

GENERAL TERMS AND CONDITIONS OF BUSINESS

Goods and services will be supplied, both now and in the future, solely based on the following General Terms. Any purchasing terms provided by the customer are rejected and will not be recognised, even if we do not explicitly reject them upon receipt. These terms will be considered accepted at the latest when the goods are received under Singaporean law.

1. Offers and Order Confirmation

Our offers are non-binding and do not obligate us to accept repeat orders. Pricing will be based on our most recent price list at the time, although raw material costs will be determined as per Clause 3. The determining factor will be the daily quoted prices for metals after we have received the clarified order at our plant. If this day falls on a Saturday, Sunday, or public holiday, the quoted price for the next working day will apply. The customer has no right to the supply of goods until the order is clarified, which is considered complete when all issues, including the delivery period, are mutually agreed upon.

2. Pricing

Prices are defined as carriage paid to the recipient’s freight rail terminal, excluding onward surface freight, surcharges, and statutory Value Added Tax, or free-on-board ship at the port of departure. The customer will bear any additional costs for specific dispatch instructions or postal dispatch. No freight rebates will apply if goods are collected from the delivery warehouse.

3. Raw Materials Pricing and Calculation

The following factors will be used to calculate raw material prices:

• Copper: The quoted price for electrolyte copper wire ingots published under “Quoted prices of nonferrous metals processors” (“DEL”-prices) plus a percentage surcharge for purchasing costs. Any deviation from the DEL-price will result in an adjustment to the price per 1,000 meters, based on the copper price difference and purchasing costs. Price adjustments for copper will be applied strictly net.
• Aluminium: The quoted price for electrolyte aluminium wire ingots under the same category plus a percentage surcharge for purchasing costs. Deviations from the DEL-price will lead to adjustments based on the aluminium price difference and purchasing costs. Price adjustments for aluminium will be applied strictly net.
• Lead: The quoted price for lead in cables as published by non-ferrous metals processors. Deviations will result in adjustments to the price per 1,000 meters based on the lead price difference. Price adjustments for lead will be applied strictly net.

4. Terms of Payment

We reserve the right to request advance or immediate payment in specific cases. Payments are considered made only when we can freely dispose of the amount. Payments must be made in full without deductions or offsets. Checks and bills-of-exchange may be accepted by prior arrangement to facilitate payment, and any discount expenses and interest will be reimbursed.

If the customer fails to comply with our payment terms, all outstanding accounts will become immediately payable, regardless of any bills-of-exchange received. In cases of non-payment, insolvency proceedings, or debt moratorium applications, all receivables will be due immediately.

5. Retention of Title

All goods supplied remain our property (“retained goods”) until all payment claims, including future claims, are settled. The customer may process and sell the goods under normal business conditions, subject to the following terms:

5.1 Authorisation to sell, process, mix, or combine the retained goods terminates if the customer falls behind on payments, applies for bankruptcy, or debt restructuring, or requests a moratorium.

5.2 The customer may not pledge or assign the retained goods or their receivables as collateral.

5.3 Retention of title rights remains until we are released from all contingent liabilities entered into for the customer’s benefit.

5.4 We have the right to collect receivables from the resale of the retained goods until we revoke this right. Upon request, the customer must inform their customers of the receivables assignment and provide all necessary information and documentation.

5.5 If payment terms are not met or if circumstances arise affecting the customer’s creditworthiness, all receivables become immediately due. We may also cancel the contract or claim damages for non-fulfilment.

5.6 We can prohibit the resale and processing of retained goods, demand their return or transfer of interim possession at the customer’s expense, and revoke the customer’s right to collect receivables on our behalf. The customer must provide a list of retained goods and any receivables from third parties upon ceasing payments. Payments received from assigned receivables must be held separately until passed to us.

5.7 We may decide on the representation of these circumstances without adhering to enforced sale provisions.

5.8 If the customer falls into payment arrears, we may require immediate surrender of the retained goods and compensation for any losses.

6. Short/Long Manufactured Length Tolerance

We reserve the right to supply up to 10% more or less than the ordered quantity.

7. Delivery Period

The delivery period stated in the offer is non-binding. The agreed delivery period starts when all order details are clarified. Delivery is subject to unforeseen obstacles at our or our suppliers’ facilities. Notification of goods ready for dispatch or collection is considered delivery.

8. Transfer of Risk

Risk transfers to the customer when the goods (including packaging) leave our plant or when the customer is notified that they are ready for dispatch or collection, even if the dispatch place differs from the place of execution.

9. Warranty

9.1 The customer must inspect the goods immediately upon arrival for any damage or defects and report them in writing within ten days, citing the order and delivery note numbers. Otherwise, no claims can be made.

9.2 Goods must be inspected before installation and no later than one month after delivery to ensure compliance with agreed regulations and specifications.

9.3 Voltage tests will be conducted on random samples. If two-thirds of the goods pass, the entire consignment will be deemed compliant. We will cover the testing costs if the goods are unsatisfactory; otherwise, the customer bears the cost.

9.4 For serious external defects or non-compliance with specifications, we will provide a free replacement within a reasonable period if we are at fault. No further claims for damages will be accepted.

9.5 For cables and fittings, we will rectify defects reported within one year of installation or 18 months from dispatch notification. Replaced parts become our property. We are liable only for defects attributable to faulty materials or workmanship.

10. Third Parties’ Industrial Property Rights

The customer assumes all risks for any violation of third parties’ industrial property rights due to goods supplied as per their specifications.

11. Weights and Measurement Data

All data on diameters and weights are approximate and non-binding. We reserve the right to allow deviations due to manufacturing methods or raw materials.

12. Return Consignments

Returns must be authorised by our sales staff, who will issue collection instructions. Goods will not be accepted back if these instructions are not issued or signed. Optical wave guides are non-returnable. Incorrectly delivered goods will be replaced. We reject any additional claims.

13. Place of Execution and Jurisdiction

The place of execution and jurisdiction for all claims arising from our contract is Singapore for both parties if they are registered traders.

14. Partial Invalidity

If any provision of these terms is found to be invalid or unenforceable, it will not affect the validity of the remaining provisions. The parties will replace the ineffective provision with a legally acceptable one that closely matches the original intent